About the Client
Wells Fargo & Company is a major diversified financial services company with approximately $1.9 trillion in assets and 250,000 team members worldwide. The company provides banking, mortgage, investment, and finance services with a presence in over 40 countries.
Opportunity / Challenge
Wells Fargo needed to hire 400-500 employees for their Back-office operations division with various skillsets including Credit Analysts, Loan Operations, Mortgage Loans, Quality Assurance, and Fraud Management. All candidates had to be onboarded by February 2021.
Solution & Execution
Alp Consulting conducted Market Intelligence to identify around 40 companies that operate similar back-office functions, such as Accenture, Bank of America, Barclays, HSBC, and JP Morgan.
A delivery plan was proposed:
- 150 candidate profiles submitted weekly (600 per month, 1200 over two months).
- 100 interviews weekly, targeting 800 interviews over two months (Nov-Dec 2020).
- 60 selections weekly aiming for 480 selections.
- Final goal of onboarding 400 candidates by mid-February 2021.
Execution & Results
A dedicated team of 10-15 members worked exclusively on this project. Alp Consulting successfully closed approximately 330 positions and ensured all selected candidates joined Wells Fargo by mid-February.
Outcome
The project received high appreciation for Alp’s support, making Alp the number one priority vendor for Wells Fargo. The collaboration led to additional projects in the following year, culminating in closing around 800 positions.