Assist, monitor, inform and engage Every patient in your care
Patient support programs have been known by different names such as patient solutions, patient services, or patient assistance programs, depending on the kind of service provider you’re speaking to. Traditionally our industry has always been physician- and product-focused, until recently. Services such as digital therapeutics and remote monitoring have emerged and gained importance in recent times.
With an increase in the availability of healthcare access, healthcare professionals and pharmaceutical industries have been striving to provide a better patient journey to their patients. But it’s a time-consuming task for pharmaceutical companies to check up or follow up on each patient to monitor and educate them about medications that help treat chronic, severe and rare diseases. Especially for drugs that come with several challenges like higher costs, delivery to patients, inaccessibility, storage and distribution problems.
Alp’s Patient Support Program (PSP) focuses on eliminating these gaps by providing solutions to the patients by providing end-to-end support throughout the journey of their medication/therapy process.
Our Service Offerings
Follow-ups and enrolments
To encourage patient enrolment and reduce the number of dropouts during medication, we have implemented a one-one strategy with patients and healthcare professionals or pharmaceutical companies. We also do adherence tracking, monitor health, send out treatment reminders etc.
Drug administration and Intervention
To ensure that patients receive all the necessary comfort, support and any other related information, we have enabled drug administration and intervention strategies through our very capable and vigilant workforce.
Education, Counselling and Creating Awareness
We educate patients with formal and informal information and counsel them about any other apprehensions they might have regarding testing, prevention and care. Our Support lines include telephone and email.
Financial Support and Assistance
We understand the monetary concern of patients, which is why we provide financial support to patients who may need it for therapy or medication expenses. This includes support for loans, NBFC/Insurance models, and even micro loans.
Engagement Through Digital Means
As a digitally driven organization, we have built platforms to scale the approach and ensure convenient and faster access to patients. This includes Digital Web/Mobile applications, virtual awareness and engagements and online patient support and in-patient support.
Our Strengths
1
Continuous HR Support
Alp's centralized HR team & project HR bring in strong processes in to facilitate smooth functioning of the project. We also ensure complete employee lifecycle management.
2
Operations Support
We provide continuous training & sharing a helping hand to the counsellors to better control & output from counsellors. We also provide tele support for better patient support & outreach. We also provide 100% compliance to the law of the land, Set process and other codes of conduct.
4
Knowledge Sharing
Every learning in the process of project evolution is shared with teams to enhance learning & better outcome. We have a holistic approach to partner/vendor management. We also provide a dedicated SPOC and dashboard to facilitate seamless knowledge sharing
Looking for A Trusted PSP Partner?
With Alp's pharma program solutions you can improve access to, usage of and adherence to your prescription drug treatments.
Benefits of Patient Support Program
- Online Consent Module – Digital Consent backup: Patient content is digitized and stored in a secure system
- Call Recordings Module – Telecall Consent: The Tele Calling Module facilitates Patient Interaction by recording every interaction
- Virtual Tool Kit for Patient Education: Digitized Tool Kit is made available to the Patients for understanding the Products, methods & do’s & don’ts
- Data Confidentiality: Stored data enables safe & easier retrieval for future use. The User level rights are enabled in the system for data access
- Remote Counselling: Tele-counselling is made possible, enabling uninterrupted remote doctor-patient interaction
- Report ADR events through the system: Platform to report ADR events through the system / digitally. – Global recognition, added customer value
Our Value Proposition
1
Initiating and Scaling the Programs - We develop the teams, strengthen & Scale up the Programs in different regions
2
Team Building - Built up performing teams in different regions to increase Patient & Doctor outreach and enrollments
3
Process Improvement - Improved processes to effectively monitor Patients and Doctor Empanelment to increase footprint and effective implementation of Programs
4
Digitalizing Interventions - Digitized Consent Management & report ADR events through System digitally
5
Effective Cost Management - Focused approach to mange cost of service delivery
Frequently Asked Questions
As per British Pharmaceutical Industry Association, a PSP is an organized data collection system (ODCS) where a marketing authorization holder (MAH) receives and collects information relating to the use of its medicinal products.
Patient support programs are initiatives designed to assist patients in managing their health conditions, improving their quality of life, and navigating the healthcare system. These programs can vary widely depending on the condition, healthcare provider, or pharmaceutical company offering them.
Here are some examples of patient support programs:
- Medication Adherence Programs: These programs provide resources, reminders, and educational materials to help patients adhere to their prescribed medication regimens. They may include medication synchronization, blister packaging, and refill reminders.
- Disease-specific Education and Counseling: Patients with chronic conditions like diabetes, cancer, or heart disease may benefit from programs that offer disease-specific education, counseling, and lifestyle management guidance.
- Financial Assistance: Some patient support programs provide financial assistance or co-pay assistance to help patients afford expensive medications or medical treatments. These programs often have income or insurance eligibility criteria.
- Nurse Hotlines and Telehealth Support: Patients can access registered nurses or healthcare professionals through hotlines or telehealth platforms for guidance on managing their conditions, answering questions, and addressing concerns.
- Specialty Pharmacy Services: Specialty pharmacies offer personalized services for patients with complex or rare conditions, including medication management, home delivery, and support from clinical pharmacists.
- Peer Support Groups: These programs connect patients facing similar health challenges to share experiences, advice, and emotional support. They can be in-person or online communities.
- Wellness and Lifestyle Coaching: Programs focused on overall well-being may include lifestyle coaching, nutrition counseling, exercise plans, and stress management techniques to help patients lead healthier lives.
- Remote Monitoring: Remote monitoring programs use technology to track patients' vital signs and symptoms, enabling healthcare providers to intervene early if issues arise.
- Transportation Assistance: Some patient support programs offer transportation services or reimbursements for patients who need assistance getting to medical appointments.
- Home Health Care Services: Patients who require ongoing medical care or assistance with activities of daily living may receive home health care services, including nursing care, physical therapy, or personal care aides.
- Access to Clinical Trials: Patients with serious or rare conditions may gain access to experimental treatments through clinical trial enrollment facilitated by patient support programs.
- Health Insurance Navigation: Navigators or advocates help patients understand their health insurance coverage, benefits, and rights, ensuring they receive the care they need without unexpected financial burdens.
- Interpreter Services: For patients with limited English proficiency, interpreter services may be provided to ensure effective communication with healthcare providers.
- Coping and Mental Health Support: Patients dealing with chronic illnesses or serious medical conditions may benefit from mental health counseling, support groups, or therapy services.
- Health Education Materials: Patient support programs often distribute educational materials, brochures, and online resources to empower patients with knowledge about their conditions and treatment options.
Patient support programs play a crucial role in the healthcare ecosystem for several reasons:
- Improved Health Outcomes: Patient support programs can enhance patient education, medication adherence, and disease management. By providing patients with the resources and support they need, these programs can help individuals better manage their health conditions, leading to improved health outcomes and reduced hospitalizations.
- Enhanced Quality of Life: Chronic illnesses and complex medical conditions can significantly impact a patient's quality of life. Patient support programs often address the holistic needs of patients, helping them cope with the physical, emotional, and social aspects of their conditions, which can lead to a better quality of life.
- Increased Medication Adherence: Non-adherence to prescribed medications is a common issue in healthcare, leading to treatment failures and increased healthcare costs. Patient support programs can offer reminders, education, and financial assistance to promote medication adherence, resulting in more effective treatments.
- Empowerment and Education: Patient support programs empower individuals by providing them with information, tools, and skills to actively participate in their healthcare decisions. Educated patients are more likely to make informed choices and advocate for their own health.
- Reduced Healthcare Costs: Improved disease management and medication adherence can lead to cost savings in the long run. By preventing complications and hospitalizations, patient support programs can reduce healthcare expenses for both patients and healthcare systems.
- Timely Intervention: Programs that include remote monitoring or nurse hotlines enable early detection of potential health issues. This allows for timely intervention, preventing the progression of illnesses and reducing the severity of complications.
- Support for Vulnerable Populations: Patient support programs can be especially important for vulnerable populations, such as those with low income, limited access to healthcare, or language barriers. These programs help bridge gaps in care and improve health equity.
- Access to Specialized Care: Patients with rare or complex medical conditions often require specialized care and resources. Patient support programs can connect these individuals to experts, clinical trials, and cutting-edge treatments that may not be readily available elsewhere.
- Emotional and Social Support: Dealing with a chronic illness or serious medical condition can be emotionally challenging. Support groups, counseling services, and peer networks provided by patient support programs offer emotional and social support, reducing feelings of isolation and anxiety.
- Patient-Centered Care: Patient support programs emphasize a patient-centered approach to healthcare. They recognize the unique needs and preferences of each patient, promoting personalized care plans and better patient-provider communication.
- Compliance with Treatment Plans: Patients who feel supported and engaged in their care are more likely to follow their treatment plans and attend medical appointments, leading to better overall health.
- Research and Data Collection: Some patient support programs collect valuable data on patient outcomes, treatment effectiveness, and healthcare utilization. This information can inform future research and healthcare decision-making.
- In summary, patient support programs are essential because they address various aspects of patient care, from education and empowerment to emotional support and financial assistance. By focusing on the holistic needs of patients, these programs contribute to better health outcomes, improved quality of life, and more cost-effective healthcare delivery.
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