Operations & Delivery Management
Over the years, GCCs have become a source for organizations that help in cost reductions through better, efficient operations. However, the increase in competition and customer needs has led GCCs to reassess their strategies for delivering efficiency, innovation, and value. Alp Consulting provides the best GCC operations and delivery management solutions in India, which Help improve their performance across efficiency, effectiveness, and experience.
India hosts more than 1,800 GCCs, comprising over half of the world’s total GCC population, with expected growth to over 2,100 GCCs by 2028 at an 8% CAGR. This number represents industries like BFSI, technology, retail, healthcare, energy, and automotive.
Comprehensive Services Offered for GCC Operations & Delivery Management
Operational setup and transition management
We ensure efficiency during project management to facilitate a smooth transition of the delivery function from HQ to India. This includes compliance, infrastructure, and getting the team ready.
Building captive delivery models for shared services, CoEs, and R&D with scalability and customization for industry needs. We also ensure that the SLAs and KPIs align with the requirements of HQ.
Managed Services
We provide the best GCC operations and delivery management solutions, where we ensure end-to-end management of critical delivery functions by using best practices. Our expert solutions allow companies to scale their workforce while maintaining productivity.
Governance and Reporting
As a reliable partner for Global Capability Centre operations management, we implement robust governance frameworks, including MIS, dashboards, and automated reporting systems. Risk management for attrition, delivery quality, compliance, and operational continuity.
Value- Add and Innovation
We implement automation, digital transformation, and other technologies, including AI, cloud computing, and cybersecurity. We offer upskilling programs and ensure a solid workforce for the future.
Continuous Optimization
As a reliable vendor for GCC operations optimization and delivery solutions, we make sure to modify processes, facilitate data-driven decisions, and provide technology upgrades, maintaining enhanced operations.
Unlocking Benefits: How Our Solutions Empower Global Capability Centres
As a leading provider of GCC operations support services, we deliver customized services to GCCs to ensure the best possible outcomes.
1. Faster Setup and scalability
As a leading GCC operations and delivery management consulting company, we ensure the faster establishment of GCCs and Help fill positions more quickly, while also supporting infrastructure expansion.
2. Cost efficiency
We provide cost-efficient GCC operations & delivery management solutions that allow clients to save 30-60% on their operations, through the tailored delivery models like the Captive model, shared services model, and Build-operate-transfer (BOT) model.
3. Access to quality talent
We offer an extensive pool of skilled STEM professionals, ensuring better adoption of advanced technology, optimization of processes, and digital transformation.
4. Strategic innovation
We provide expert advisory for operations and delivery in Global Capability Centres and bring in digital capabilities, AI, and automation. This helps companies develop strategies that can positively impact their business.
5. Enhanced compliance and security
We provide end-to-end delivery management solutions for GCC and implement robust governance structures. We ensure compliance with labour and data protection regulations by implementing the best cybersecurity measures.
6. 24/7 global operations
With our various delivery models, multi-time zone coverage, remote working solutions, and agile approaches to match market demands, we ensure complete and continuous support for businesses.
7. Seamless Integration and collaboration
We ensure perfect alignment between local GCC teams and their HQs, integrating reporting, analytics, and stakeholder communications.
Looking for A Trusted Talent Partner?
Acquire and manage top tier talent with our full service talent solutions tailormade for your unique industry requirements.
Why Choose Us as Your Trusted Partner for GCC Operations & Delivery Management Solutions
We are a leading provider of GCC operations support services, enabling strategic alignment, operational efficiency, and scalable growth.
- Alp Consulting focuses on thoughtful strategic planning by aligning business goals with market entry strategies, location planning, and scalability roadmaps.
- From legal compliance to HR, finance, and real estate, we provide bundled services without heavy investments, making it easier for companies to scale seamlessly.
- Our expertise helps design, optimize, and implement efficient systems that drive long-term value.
- Our effective talent management ensures that every role within the setup is filled with the right expertise.
- Our Comprehensive workplace solutions(CWS) encompass all aspects of office design and project configuration to ensure smooth, synchronized, and efficient delivery from the first day.
- We provide strong IT infrastructure management, including real-time monitoring, cybersecurity measures, cooperation equipment integration, and disaster recovery procedures.
Latest Industry Trends Shaping GCC Operations & Delivery Management in India
Evolution into Global Innovation Hubs
GCCs in India are no longer just about back-office support and delivery centers but now drive product development and AI-powered solutions.
AI, Automation, and Digital-first operations
Robotic process automation, AI, and cloud adoption are being widely utilized to transform the way business functions are managed.
Workforce transformation
Increasingly, individuals in India are upskilling themselves in areas such as cybersecurity, data science, blockchain, and IoT. This has led to creating future-ready teams.
Industry Specific Centres
GCCs have been focusing on industry verticals like BFSI, healthcare, retail, and automotive. These centres also seek top GCC operations and delivery management solutions for better compliance and faster implementation.
Expansion to Tier 2 Cities
Expansion into tier-II and tier-III cities aids in talent retention and wage optimization, balancing cost and quality.
Best sourcing and strategic partnerships
GCCs have found a way to strike a balance between in-house expertise and strategic outsourcing by collaborating with expert GCC delivery management and performance solutions providers like Alp Consulting, enabling enhanced efficiency.
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Frequently Asked Questions
Contact Us For Business Enquiry
Want to explore partnership with Alp?
Whether you are a startup on a growth trajectory or a large organization struggling to maintain your talent pipeline or a company looking to outsource HR or training functions, we have bespoke solutions for everyone!
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Please do NOT fill the form for any job related query. If you are looking for a job please visit our careers page. If you need any support from our HR team please send an email to hr@alpconsulting.in.