The retail and e-commerce landscape is super competitive, driving consumer expectations faster than ever before. As per reports, the global retail e-commerce sales are estimated at US$6.42 trillion in 2025, a year-on-year growth of 6.9%.
With e-commerce accounting for 1 out of 5 retail purchases globally in 2025, the digital platform becomes an intrinsic part of the sector, not just a preferred option. With the rising demand for digitally powered models and multiple channels, enterprises are increasingly building Global Capacity Centres for long-term strategic benefits.
To establish a robust GCC setup, retail and e-commerce organisations must partner with a reputable GCC setup service provider like Alp Consulting, enabling them to venture into new markets and embrace advanced tech and innovations.
Define GCC Setup Services for Retail & E-commerce Companies
GCC Setup Services for Retail & E-commerce firms refers to agencies that partner with retail and e-commerce brands to provide support in providing comprehensive services in setting up, enhancing, and scaling GCC operations and models.
Services Rendered for Retail and E-commerce Companies
Designing and Strategising
Our team helps GCC firms to do thorough market research of the location, and assists them in crafting a GCC roadmap with set goals and purpose, along with designing operating models.
Infrastructure and Facility Development
Our team helps enterprises with searching for real estate properties that will have a suitable office space. We also help with setting up the IT infrastructure of the unit, entailing cloud networks and cybersecurity systems.
Talent Planning and Manpower Transition
As the most sought-after GCC service provider for the retail sector, we help companies to structure comprehensive hiring plans and recruit people across domains. We help in leadership hiring and transitioning roles, along with uplifting employer branding and campus recruitment programs.
Retail Operations Management
We help retail firms with handling their array of operations, like order management, RTO maximisation, vendor management, organising merchandise and other operations, including product data enhancement and content modification.
Legal and Compliance Support
One of the crucial services we offer as the top Retail GCC setup company in India is helping companies adhere to necessary regulations and rules related to the retail sector and otherwise. We guide them in complying with data privacy laws, rules, etc.
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Our Process for GCC Setup Services
- The first step is to understand the retail and e-commerce business to the T. Meet and talk to business heads, stakeholders, managers, and comprehend the objectives of the company. Then comes the designing of a blueprint that will entail the business plan and a high-performing operating model.
- The next step is to shortlist locations and recommend them to the organisation. Help the business leaders and heads with legal advice and support in identifying government grants and other requirements.
- After the selection of the location comes the set-up of the office space and the design of the infrastructure.
- One of the most important steps is recruiting teams and leadership. Outlining hiring plans that include interview schedules, role definitions, onboarding, and creating training curriculum structures.
- Another important phase supported by e-commerce GCC setup consultants, like Alp, is building a transition plan and helping with data migration and validation.
Key Perks of GCC Cost-efficient Setup Services for Retail
1
Cost-Effective Operations
The GCC services enable companies to significantly cut down on expenses by centralising worldwide operations into talent and innovation centres. There is a massive cost cut in areas like tech, back-office, digital domains, etc. Enhanced resource use helps in the elimination of repeated work and operational redundancy.
2
Access to Niche Talent
GCCs can dive into a broad global talent bank consisting of expert and specialised talent in fields of e-commerce operations, client service, product engineering, marketing, etc. Talent that is required to form specialised teams for Centres of Excellence and other domains.
3
Fast Scaling of Operations
There is an advantage to rapidly adjusting teams when the demand peaks. The operational models are flexible and scalable, and can be transformed as per operational requirements.
4
Enhanced Customer Support
The GCC team are unified, and they diminish response time and interact with clients consistently, ensuring constant engagement across all communication channels. The use of AI-enabled systems and data-powered channels makes interactions satisfying.
5
Intensified Innovation and Digital Processes
GCCs are increasingly becoming innovation centres with the utilisation of AI /ML applications, and there is a rapid implementation of advanced tech platforms and tools in comparison to the headquarters.
Why Collaborate with Our GCC Setup Solutions?
To establish a robust and efficient GCC hub, retail and e-commerce enterprises must cautiously choose their service providers to stay ahead of the competition, maintaining their brand image.
Alp Consulting, one of the top-notch agencies for impactful e-commerce GCC management solutions, can help you with its in-depth e-commerce and retail domain expertise, driving organisations to not only advance operationally but also generate revenue, act quickly, and be scalable.
We ensure excellence in designing and creating scalable solutions and assist you in building strong and talented teams with niche expertise.
Job Roles, We Hire
GCC Program Director
/GCC Head
GCC Setup Consultant
/Advisor
Change Management Specialist
Legal & Compliance Manager
E-commerce Operations Manager
Catalogue Operations Manager
Latest Trends in GCC Setup Services for Retail & E-commerce Companies
1. Rise in the use of AI/ML
Organisations are capitalising on Advanced tech and data analytics for product content, personalisation, client support, etc.
2. Multichannel Operations
GCC firms are today expecting the hubs to manage not just digital commerce but to be incorporated across retail and e-commerce domains.
3. Evolving Ecosystem and Location
Companies are focusing on tier 2 and tier 3 cities apart from metros to tap into diverse, local and niche talents.
4. Elevated Compliance and Risk Handling
As the GCCs manage retail operations across the globe, there is increasing emphasis on cross-border data safeguard protocols.
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Frequently Asked Questions
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Want to explore partnership with Alp?
Whether you are a startup on a growth trajectory or a large organization struggling to maintain your talent pipeline or a company looking to outsource HR or training functions, we have bespoke solutions for everyone!
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Please do NOT fill the form for any job related query. If you are looking for a job please visit our careers page. If you need any support from our HR team please send an email to hr@alpconsulting.in.