Our patient support program in Chennai provides value added services on behalf of pharma companies to patients. These include patient education, improving patient accessibility and reducing patient abandonment. As a pharma company executive, you would agree that patient support programs have changed in recent years to include more benefits for patients and helping pharma make a stronger impact.
Patient support programs are a necessity because it is not possible for pharma companies to also provide additional treatment support and counselling for patients, especially when there are other things to do such as drug research, drug testing, costing and even marketing. This is why pharma companies need the assistance of a third party to manage patient support programs.
Our Service Offerings
1
Follow-ups after enrolments
We enrol patients for patient support programs in Chennai and post the enrolment, we get in touch with them to clarify if they are ready for treatment, if they need help with reaching the healthcare provider etc.
2
Overseeing Drug administration and Intervention
When the drug is being administered, we advise the patient on the appropriate dosage and provide intervention if needed to the patient. If the patient has any concerns in therapy, then we help voice them to the healthcare provider.
3
Education, counselling and creating awareness
We educate the patient on the disease and what general treatment regimen would be followed and what risks it involves and the precautions that must be taken. We create awareness of how long the treatment will take and how the patient can be cured with the right plan of action.
4
Financial support and assistance
We provide financial support and assistance in helping the patient secure any kind of loan from the pharma company either directly or through a third party. In this manner, we ensure that the treatment continues uninterrupted.
5
Engagement through digital means
We engage with patients through a digital platform, either as an app or on the web, the most common ways of reaching a wider audience today. Such digital engagement enables patients to receive real-time updates from the pharma company and us.
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How Alp Consulting Can Help with Patient Support Program in Chennai?
1
Dedicated patient support and outreach team: We have a dedicated team for patient support and outreach for patient support programs in Chennai, and they are fully functional on all working days.
2
Right people for the job: Alp Consulting always recruits the right people for the job at every stage of the patient support program. All throughout the process starting with support during initiation of therapy, support for disbursements and concessions, and counseling.
3
Patient education is taken very seriously: Patients are educated about the drugs prescribed and the interventions that will be taken, along with possible side effects. They are educated also about the risks of not continuing with the treatment and what to expect in the future.
4
Patient consent is always taken and digitized: Patient consent is digitized and backed up in an online consent module for use in the future. The consent is taken only after a clear explanation of the problem and the solution that will be provided.
5
Records of therapy sessions, drugs prescribed, and telecalling sessions: A complete record of every step in the patient support program is maintained. This allows doctors and others to view the patient’s progress.
6
Proper management of vendors: We manage third-party service vendors, ensuring that whatever benefits are due to the patient are secured in time. These include insurance companies, banks and other financial institutions.
7
Really low turnaround times throughout: Our tech helps you solve many problems with data management during the treatment process, with the risk of error being very low at each step of the patient support program.
8
Reporting tools are of great help: ADR reporting is facilitated using a platform developed by us, and this is globally recognized and adds significant value to the customer.
Our Value Proposition
1
Initiating and Scaling the Programs - We develop the teams, strengthen, and scale the patient support programs in Chennai.
2
Team Building - Build high-performing teams across regions including Chennai to increase patient reach and enrollments.
3
Process Improvement - Improved processes to effectively monitor patients and doctor empanelment, to increase footprint and effective implementation of programs.
4
Digitalizing Interventions - Digitized consent management and reporting of ADR events through the system digitally.
5
Effective Cost Management - Focused approach that helps to control cost of service delivery effectively.
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