The value addition and other services provided on behalf of a pharma company in addition to the medicines and intervention planned for a patient’s treatment is called a patient support program. Have you ever considered availing a patient support program in Bangalore? Now the focus is no longer on just what the physician can do. Pharma companies empower physicians and other doctors with insights that could be crucial for treatment through a patient support program provided by a third party.
And why is a patient support program a necessity? In addition to the challenges mentioned above, it is not possible for pharma companies to also provide treatment support to their patients and healthcare providers, especially when they have other challenges such as the costing of the drug, managing the channels used to distribute it, the conditions necessary to store the drug and so on. This is why a patient support program in Bangalore must be managed by a third party.
Our Service Offerings
Follow-ups and enrolments
We care about patient adherence and to ensure that they do, we reach out to the patient post enrollment to ensure they continue the therapy and get the necessary care.
Drug administration and Intervention
Patients will receive the necessary care and support during the patient support program in Bangalore, ensuring that the staff is vigilant on how the drug administration and intervention is happening. .
Education, Counselling and Creating Awareness
We offer counselling services to our patients, increasing their awareness of the disease they are receiving treatment for, answering any questions they may have and bringing them much-needed peace of mind.
Financial Support and Assistance
We understand the monetary concern of patients, which is why we provide financial support to patients who may need it for therapy or medication expenses. This includes support for loans, NBFC/insurance models, and even micro loans.
Engagement Through Digital Means
As a digitally driven organization, we have built platforms to scale the approach and ensure convenient and faster access to patients. This includes digital web/mobile applications, virtual awareness and engagements and online patient support and in-patient support.
How Alp Consulting Can Help with Patient Support Program in Bangalore
1
Better patient support and outreach
We have a dedicated team for patient support and outreach, and they are fully functional on all working days. They will also be prompted in time when they need to take their pills, come in for a consultation etc.
2
Right people for the job
Alp Consulting always recruits the right people for the job at every stage of the patient support program. Whether it is initiation of the therapy, supporting the patient with counselling services, or the disbursements of refills and other benefits, we have the right people for every step.
3
Patient education is taken very seriously
Patients are educated about the drugs prescribed and interventions taken, and of possible side effects. They are educated also about why the kind of therapy prescribed is needed and possible results of not going forward with the treatment.
4
Patient consent is always taken and digitized
Patient consent is digitized and backed up for future use in an online patient consent module. We ensure that this consent is taken in a proper and voluntary manner with acknowledgement of the problem and the solution that will be provided.
5
Records of therapy sessions, drugs prescribed, and tele calling sessions
A complete record of the patient support program is maintained, which includes the therapy sessions with the patient, drugs prescribed and tele calling sessions and the interventions suggested by the healthcare provider.
6
Proper management of vendors
We manage third-party service vendors on behalf of the patient, ensuring that the benefits due to the patient are passed onto him/her. These could include insurance companies, banks and other financial institutions.
7
Really low turnaround times throughout
Whether it is the selection of treatment methods for the patient or the management of all the patient data, the risk of error and the turnaround time is very low at each step of the patient support program because of the reliance on great tech to solve the biggest of challenges.
8
Reporting tools are of great help
ADR reporting is facilitated using a platform developed by us, which can be used anywhere and by anyone. It is globally recognized and adds significant value to the customer.
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With Alp's pharma program solutions you can improve access to, usage of and adherence to your prescription drug treatments.
Our Value Proposition
1. Initiating and Scaling the Programs
We develop the teams, strengthen, and scale the programs in different regions.
2. Team Building
Build high-performing teams in different regions to increase patient and doctor outreach and enrollments.
3. Process Improvement
Improved processes to effectively monitor patients and doctor empanelment to increase footprint and effective implementation of programs.
4. Digitalizing Interventions
Digitized Consent Management & reporting of ADR events through the system digitally.
5. Effective Cost Management
Focused approach to manage cost of service delivery.
Trusted by 400+ Leading Brands
Conclusion
Patient support programs are a necessity in a city like Bangalore, especially when there are so many patients coming from diverse backgrounds, speaking different languages and of differing income capacities.
What this means is that a patient support program in Bangalore needs to be all-encompassing, able to negotiate with multiple vendors and claim benefits, encourage every patient to stay on with the treatment, and reach out to them wherever they are.
Alp Consulting has over a decade of experience in managing patient support programs and can help you. Let us know your needs. Talk to us today!
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