What KPIs should companies use to measure GCC performance?

Companies investing in GCC centres must use KPIs like productivity, cost efficiency, innovation output, service quality, stakeholder satisfaction, digital maturity, & talent retention to evaluate GCC performance.

How can GCCs enhance collaboration across global teams?

Adopt unified communication platforms, define clear governance, enable cross-functional squads, ensure transparent reporting, & foster a strong culture of shared ownership.

What role does leadership play in accelerating GCC maturity?

GCC leadership best practices shape strategy, build capabilities, drive innovation, strengthen stakeholder trust, & create an empowered culture that accelerates GCC maturity.

How can GCCs stay competitive in talent-heavy markets?

GCCs can offer strong learning pathways, attractive career growth, flexible work models, innovation projects, & a compelling employer brand in developing GCC talent capabilities.

What capabilities differentiate a mature GCC from an emerging one?

Mature GCCs deliver end-to-end ownership, drive innovation, influence enterprise strategy, adopt advanced technologies, & operate with high autonomy and measurable impact.