IT as an enabler is the past, present and future of work. Contact centers shifted to other companies and accounting and other key processes also began to be outsourced. These have led to greater business revenue as well for companies that have opted for ITES/BPO. But ITES companies are heavily dependent on human capital to keep themselves going. This is where BPO recruitment services can be very helpful for companies.
Here are some great insights that our research team was able to gather regarding the ITES and BPO market size and the expected growth.
Global BPO Market Size Growth from 2022 to 2030 (in USD)
Global BPO Market Size Growth from 2022 to 2030 (in USD) |
||||
|---|---|---|---|---|
| Year | 2022 | 2030 | CAGR | |
| Worldwide BPO growth rate | 237.2 billion | 467.1 billion | 9% | |
India BPO Market Size Growth from 2022 to 2030 (in USD) |
||||
|---|---|---|---|---|
| Year | 2022 | 2030 | CAGR | |
| India BPO growth rate | 6,077.36 million | 12378.73 million | 9.30% | |
And the data on the total number of people employed across the world is as follows Total Number of People Employed in ITES and BPO (based on a figure of 4,845,962)
| Continent | Number of People Employed * |
Total Share as Percentage of 4,845,962 |
|---|---|---|
| Asia and Australia | 1,570,169 | 32.40% |
| Africa | 138,546 | 2.86% |
| Europe | 1,331,636 | 27.48% |
| North America | 1,496,227 | 30.88% |
| South America | 226,209 | 4.67% |
*Those working remotely would be working from a location of their choice and hence do not come under these calculations. Please note that all values are approximate.
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What We Do
Our team of recruiters in BPO recruitment services understand the needs of diverse and large workforces and we can help you with your recruitment needs. Not just this, but the ITES landscape is also constantly evolving and with the growth of technologies like AI, people are looking for candidates with knowledge of these emerging technologies.
Flexible and remote work styles have also grown in popularity and many people do not want to work a regular, full-time 9 to 5 job. This means that recruitment companies need to be cognizant of this too, when they are acquiring talent for ITES companies. Companies need to be up to date on the current trends and hire accordingly to ensure that they get the right talent before the competition does.
Roles/Designations in ITES/BPO
As per our research, the hiring demand is very high, both in the India and the world.
| India | Worldwide | |
|---|---|---|
| Job Openings | ~400 | ~1000 |
| Hiring Demand | Very High | Very High |
Top Locations Based on Job Posts
| Top Locations Based on Job Posts (Worldwide) | Top Locations Based on Job Posts (India) |
|---|---|
| Metro Manila | Bengaluru |
| Bengaluru | Mumbai |
| Mumbai | Hyderabad |
| Hyderabad | Chennai |
| Chennai | Pune |
| Pune | Chandigarh |
| Kuala Lampur | Delhi |
| Delhi | Noida |
Top Job Roles Worldwide & India
| Top Job Roles (Worldwide) | Top Job Roles (India) |
|---|---|
| Customer Service Representatives | Data scientist |
| Business Analysts | DevOps engineer |
| Data Entry Operators | Cybersecurity professional |
| Technical Support Specialists | MERN stack developer |
| Process Executives | Blockchain engineer |
| Human Resources Specialists | Business analyst |
| Quality Assurance Analysts | Digital marketing executive |
| Sales Executives | Business development professional |
Our Services
Labor Compliance
We take over your labor law compliance management to ensure fair work conditions at the workplace and prevent any penalties being imposed on the business.
Payroll Outsourcing
Outsource your payroll process in its entirety or in parts and we will manage tax filing and payroll compliance as well securely.
Recruitment Services
Outsource the entire recruitment process or parts of it and we will hire the best people and onboard them in the best way possible.
Staffing Services
Our staffing services help address staffing shortages and prevents hiring the wrong talent by focusing on the right staffing method in an agreed time.
HR Outsourcing
Outsource the HR process to us and let us help you manage compliance, payroll processes, recruitment and real-time workforce analytics to get a competitive edge.
Training & Upskilling
Invest in the future training and upskilling of your employees and save on hiring costs and boost reputation by keeping attrition to a minimum.
Top Government Initiatives
1
India BPO Promotion Scheme
The India BPO Promotion Scheme (IBPS) is a government scheme that aims to promote the IT/ITES industry and create employment opportunities in smaller cities. It is administered by the Ministry of Electronics and IT and part of Digital India Programme.
2
Northeast BPO Promotion Scheme
This is a government-sponsored program that provides financial support to the growth of ITES and BPO companies established in Northeastern part of India. Its main objective is to provide employment opportunities and to grow the ITES and BPO market in the region.
3
National Policy on Software Products 2019
The policy aims to develop India as a global software hub, driven by innovation, improved commercialization, and sustainable intellectual property (IP), leading to the development of startups and specialized skill sets, all impacting the ITES industry in a significant way.
4
MeitY Startup Hub
It brings together startups, incubators, mentors and COEs to work together to accelerate the growth of the startup ecosystem. Many of the startups in the ecosystem are ITES/BPOs, though behind SaaS, Fintech, and D2C.
5
Champion Services Sector Scheme
The Champion Services Sector Scheme (CSSS) is a Government of India programme to grow India's services sector. The scheme's goals include increasing GDP growth, creation of jobs, increasing India’s share of global service exports among others.
Our Value Proposition
As one of the top BPO recruitment services companies in India, the value we offer our clients is unmatched. Here are five reasons why.
1
Market Intelligence
Our market intelligence is unparalleled, and we are guided by market data and insights on pay across roles and benefits offered in the industry.
2
Effective RPO
We provide end-to-end recruitment services, beginning with sourcing to interviewing and onboarding of each candidate.
3
Strategic Recruitment
Our software assists in narrowing down candidates to a selected demographic, experience, or skill sets if required.
4
Workforce Transformation
With a combination of guided talent acquisition, restructuring of workforces and reimagining HR activities, we help close skill gaps and increase productivity.
5
AI-equipped
We help build a lean workforce and use hiring strategies powered by AI and today’s advanced technologies, ensuring that you stay ahead of the curve.
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Whether you are a startup on a growth trajectory or a large organization struggling to maintain your talent pipeline or a company looking to outsource HR or training functions, we have bespoke solutions for everyone!
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